Refund Policy

Last Updated: 18.07.2023

This Refund Policy ("Policy") outlines the terms and conditions for refunds related to services provided by Menteba. By using our website and services, you agree to comply with this Policy.

General Refund Policy:

At Menteba, we strive to deliver high-quality mental health support and counseling services. If you are not satisfied with the services provided by Menteba, you may be eligible for a refund. All refund requests will be assessed on a case-by-case basis and are subject to the terms and conditions outlined in this Policy.

Eligibility for Refund:

For service-based purchases, the following conditions must be met to be eligible for a refund:

1. Individual Counselling Sessions: Refunds for individual counselling sessions will be considered in the following cases:

a. Inappropriate, fraudulent, or harmful behaviour from the counsellor during the session. Please report such incidents to our helpline immediately for investigation.

b. Technical difficulties that prevent you from having a satisfactory experience during the session. Contact our customer care team to report the issue.

c. Unsatisfactory quality of mental health advice provided during the session, even after discussing the issue with the counsellor.

Refund requests for individual counselling sessions will be reviewed on a case-by-case basis and must be made within a reasonable time frame following the session. Refunds for individual counselling sessions will be processed within 7-10 business days of the request.

Refund Denial: Menteba reserves the right to deny refund requests in the following situations:

1. Requests deemed fraudulent or malicious.

2. Failure to meet the eligibility criteria outlined above.

3. Refund requests made beyond a reasonable time frame.

4. Violation of Menteba's terms and conditions.

Updates to the Refund Policy:

Menteba may update this Refund Policy from time to time. Any changes will be posted on our website, and you will be notified of the updated policy.

Contact Us:

If you have any questions or concerns regarding our refund policy, please contact us using the information provided on our website. We value your satisfaction and aim to provide you with the best mental health support. Your feedback and suggestions for improvement are always welcome.

Please note that this Policy is subject to the Terms and Conditions and Privacy Policy governing the use of our website and services.

Thank you for choosing Menteba as your mental health support platform.